Delivery

How long will it take to receive my order?

If you place your order before 2pm Monday to Friday, we will ship it same day. You should expect your delivery within 2-5 business days after it is shipped. You can find more information on our delivery service page.

Do I need to sign for my delivery?

All parcels are shipped with Authority to Leave (ATL) where possible. This means our delivery partner is authorized to leave your parcel at the nominated address without requiring a signature upon delivery.

We strongly recommend providing a shipping address where someone will be available to receive and securely collect the parcel.

What happens if my parcel is lost?

If your parcel gets lost we will happily open an investigation with the delivery carrier on your behalf. The delivery carrier will let us know the status of the investigation after five working days after they have contacted their Parcel Distribution Centre and the driver who was allocated delivery of your package. To open an investigation please contact our Customer Service team via email .

Do you offer international shipping?

Yes, please check out our International shipping table for delivery times and costs.